Tecnico Help Desk II Livello
Core
Second-level IT support specialist responsible for managing workplace infrastructure, resolving hardware/software/network issues, and providing on-site and remote technical assistance to end users.
Role type
Level 2 IT Support Specialist (Workplace Management)
Builds
Stable workplace environments and IT services for a naval sector client
Domain
IT Support / Workplace Management
Required skills
Windows OS troubleshooting, hardware diagnostics, Microsoft 365, Active Directory, SCCM, LAN/WAN networking, ITSM ticketing, antivirus management
Preferred skills
English language proficiency, own car with valid license B
Technologies
Microsoft Windows, Microsoft 365, Active Directory, SCCM, Lenovo, Dell, HP, ITSM platforms
Responsibilities
Install, configure, and maintain workstations; diagnose and resolve hardware, software, and connectivity issues; manage user accounts and permissions in Active Directory; handle ITSM tickets and escalate complex issues; provide on-site and remote technical support.
Seniority
Mid-level, hands-on IC