Front Office Supervisor - Openning Mama Shelter Mexico City
Core
Lead the Front Desk team to deliver a warm, effortless arrival and departure experience for guests at a lifestyle hotel in Mexico City.
Role type
Front Office Supervisor
Builds
Guest arrival/departure experiences and operational flow at the front desk
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Team leadership and mentoring, Guest relations and service recovery, Operational flow management, Cross-departmental collaboration, Performance monitoring, Hotel PMS proficiency
Preferred skills
Bilingual (English and Spanish), Experience in lifestyle/boutique/design-led hotels, Coaching ability