Bilingual Automotive Guest Loyalty Specialist
Core
Manage the guest experience after the sale of a vehicle, ensuring guest satisfaction and resolving concerns to drive NPS and online reviews.
Role type
Guest Loyalty Specialist
Builds
Post-sale guest experience and communication
Domain
Automotive retail
Deliverable
client delivery
Required skills
customer service, problem resolution, communication, attention to detail, ownership, transparency
Responsibilities
Answer and return guest phone calls and emails, meet and greet guests, schedule appointments, liaise with sales and recon departments, ensure repairs meet company standards, act as the owner of company/guest communication