Director, Quality Operations
Core
Develops and implements a robust PACE quality program to ensure participant safety, regulatory readiness, and care outcomes for vulnerable seniors.
Role type
Senior leadership quality operations director (healthcare compliance)
Builds
Enterprise-wide quality strategy, compliance programs, and standardized quality operations workflows for PACE participants
Domain
Healthcare / Elder care / Quality Improvement (QI) / Regulatory Compliance
Required skills
Regulatory compliance and audits, Quality Improvement (QI) planning, Data analysis and visualization, Team leadership and mentoring, Process improvement initiatives, CAP management
Preferred skills
Lean Six Sigma (Green/Black Belt), QI and analytics certifications, California DHCS experience, PACE regulations expertise, PowerBI and Excel
Technologies
Excel, PowerBI, HPMS
Responsibilities
Develop and standardize enterprise metrics in clinical excellence and patient safety; Collaborate cross-functionally to translate data into actionable insights; Monitor and analyze QI metrics and corrective action plans to identify trends; Ensure timely submission of regulatory reports and audit requirements; Lead process improvement initiatives to strengthen organizational performance.
Seniority
Director, strategic leadership with hands-on execution
