Merchant Banking Support Associate
Core
Support merchant acquiring and processing operations by managing transaction authorization, daily capture, billing, and account maintenance for a global payments technology provider.
Role type
Merchant Banking Support Associate
Builds
Account processing and digital banking solutions
Domain
Financial Services / Payments
Required skills
Customer service, transaction processing, billing management, account maintenance, technical troubleshooting, CRM usage, Microsoft Office proficiency, multi-tasking, attention to detail
Preferred skills
Experience in customer service, systematic problem solving, up-selling
Technologies
CRM applications, Microsoft Office (Outlook, Word, Excel)
Responsibilities
Answer inbound calls to provide customer service and solutioning, respond to inquiries about technical issues and payment processing, assist with billing and fees, manage authorization and funding of transactions, handle statements and account maintenance
Seniority
Entry-level / Junior
