Customer Insurance Benefits Advisor
On-site
Core
Answer inbound calls to provide customer service for dental health insurance products, process payments, and perform account maintenance.
Role type
Customer service representative (insurance benefits)
Builds
Customer support interactions for dental health insurance products
Domain
Healthcare / Insurance
Deliverable
client delivery
Required skills
Inbound call handling, payment processing, account maintenance, CRM applications, Microsoft Office, typing (30+ WPM), systematic problem solving, multi-tasking
Preferred skills
1 year BPO/customer service experience, technical troubleshooting
Responsibilities
Answer inbound calls, respond to inquiries about dental health insurance, process payments, perform general account maintenance, compile information from multiple systems, resolve customer issues
Seniority
Entry-level to Junior