IT Service Delivery Support Specialist
Core
Provide day-to-day IT Service Delivery services for the Santiago de Chile office, including PC support, onboarding, offboarding, asset management, and process optimization.
Role type
IT Service Delivery Support Specialist (Help Desk/ITSM)
Builds
IT infrastructure and services for the Chile office and field teams
Domain
Corporate IT / Infrastructure
Required skills
PC hardware support, ticket management, asset lifecycle management, process documentation, onboarding/offboarding execution, ITSM process adherence
Preferred skills
None stated
Technologies
ServiceNow
Responsibilities
Support all PCs onsite in the Chile office, manage new hire PC deployment and refresh cycles, handle asset retrieval and disposal, record and close tickets in ServiceNow, document and optimize onboarding/offboarding processes, report regional issues to the manager
Seniority
Mid-level (10+ years experience)