Junior Technical Support Specialist
Core
Connect player experiences with development teams by investigating technical and gameplay issues, documenting findings, and providing insights to improve the player experience.
Role type
Junior Technical Support Specialist (Gaming)
Builds
Troubleshooting guidance, internal knowledge resources, and player-facing support content
Domain
Video Games / Interactive Entertainment
Deliverable
dashboards & analysis
Required skills
Customer-facing communication, technical investigation, pattern identification, documentation, collaboration, organizational skills
Preferred skills
PC hardware/software knowledge, ticketing systems, bug-tracking tools, game testing, modding, community moderation, additional languages (French, German, Spanish, Brazilian Portuguese, Mandarin Chinese, Eastern European languages)
Responsibilities
Respond to player reports and provide troubleshooting guidance; Investigate technical and gameplay-related issues; Identify recurring issues and patterns; Develop and improve troubleshooting solutions and support content; Collaborate with development, legal, and communications teams; Manage workload and maintain accurate documentation
Seniority
Junior, entry-level IC