Programma Manager / Change Manager (m/w/d)
Core
Designing and professionalizing end-to-end service processes and governance for large, complex organizations to ensure sustainable performance and ownership.
Role type
Senior Program & Change Manager (Process & Service Governance)
Builds
Sustainable operating models for cross-domain service processes and performance governance frameworks.
Domain
Enterprise Operations / Process Management / Organizational Change
Required skills
Program management, Change management, Process governance, Stakeholder alignment, Performance management, Agile methodology, Operating model design, Continuous improvement, Journey management, Knowledge management
Preferred skills
Journey management tools (ARIS, Confluence), Operating model implementation, Complex stakeholder negotiation
Technologies
ARIS, Confluence
Responsibilities
Designing approaches for process and service governance, Supporting process owners in developing ownership, Clarifying roles and decision-making, Assessing process maturity, Establishing performance control structures, Managing improvement backlogs, Connecting stakeholder insights to end-to-end service delivery, Embedding governance capabilities.
Seniority
Senior, hands-on IC