Customer Support Specialist (English speaking)
Core
Act as a subject matter authority to deliver expert-level resolutions and world-class support via email, phone, and chat for Wise's global customers.
Role type
Senior IC customer support specialist (fintech)
Builds
Seamless customer experience for international money transfers
Domain
Fintech / Cross-border payments
Deliverable
client delivery
Required skills
complex problem solving, multi-channel support (phone/chat/email), process improvement, peer support, advanced English communication (C1), technical proficiency (typing 45+ WPM), ownership mindset, pressure management
Preferred skills
fintech experience, high-volume support experience, mastery across all three support channels
Responsibilities
take full ownership of complex customer cases, handle high-stakes customer conversations, manage escalations to specialized teams (KYC, Complaints, Payment Operations), provide peer-to-peer support, identify and share feedback on processes and product health, cover a variety of shifts
Seniority
Mid-level, hands-on IC