Supervisor de Recepcion
Core
Supervise daily front desk operations, service procedures, and guest service while managing the reception team and resolving complaints.
Role type
Front Office Supervisor
Builds
Front desk operations and guest service experiences
Domain
Hospitality
Deliverable
product features
Required skills
Team supervision, complaint resolution, shift handover, safety reporting, goal setting, Opera Cloud, Microsoft Office, English (advanced)
Preferred skills
Hotel and Tourism degree, 2-3 years experience in reception or similar roles
Responsibilities
Ensure correct daily operation and application of work procedures and service policies, supervise receptionists' work, resolve guest complaints, follow up on department pending tasks, guide the team to meet established goals, execute shift handovers, report dangerous or suspicious situations, comply with hotel regulations and safety policies, attend company training
Seniority
Mid-level, hands-on IC