Service Advisor - Audi Glenwood Springs
Core
Liaison between customers and technicians, ensuring vehicles are properly diagnosed, serviced, and repaired in a timely manner.
Role type
Service Advisor
Builds
Service department operations and customer satisfaction
Domain
Automotive retail
Deliverable
client delivery
Required skills
Customer service, Communication, Documentation, Cost estimation, Appointment scheduling, Repair coordination, Record keeping, Billing processing, Complaint resolution, Automotive knowledge
Preferred skills
CDK system experience, Ford brand experience
Technologies
CDK
Responsibilities
Greet customers and document vehicle issues, Explain recommended services and obtain approval, Schedule appointments and manage bay availability, Coordinate with technicians for timely repairs, Update customers on vehicle status, Prepare and explain invoices, Process payments, Follow up to ensure satisfaction, Resolve complaints, Maintain service records
Seniority
Entry-level to Mid-level