GESTIONNAIRE RELATIONS CLIENTS H/F
Core
Manage customer orders from receipt to invoicing, handle customer disputes, and support the service counter.
Role type
Customer Relations Manager
Builds
Order processing and dispute resolution workflows for a construction materials manufacturer
Domain
Construction materials / Industrial manufacturing
Required skills
Order management, dispute resolution, data verification, basic computer literacy (Word, Excel, Outlook), written and oral communication
Preferred skills
Empathy, active listening, adaptability, teamwork, autonomy, dynamism, reactivity
Responsibilities
Process orders to invoicing, manage customer complaints and claims, verify order compliance, promote products and services, handle service counter support
Seniority
Entry-level to Junior
