Supervisor (a) de Recepção
Core
Supervise reception team activities to ensure guest service excellence and operational efficiency at a luxury hotel.
Role type
Reception Supervisor
Builds
Guest check-in/check-out processes, reservation management, billing, and guest experience
Domain
Hospitality / Luxury Hotel
Required skills
Team leadership, operational process management, guest relations, billing and accounting procedures, hotel management systems (Opera Cloud), multilingual communication (Advanced English)
Preferred skills
Additional languages, experience in leadership roles
Responsibilities
Supervise reception team activities, organize and distribute team tasks, monitor hotel occupancy and room status, handle guest requests and complaints, ensure compliance with operational procedures, support team training and development, maintain shift communication, track operational indicators and guest satisfaction metrics.
Seniority
Mid-level, supervisory