Conseiller SAV automobile (H/F)
Core
Handle warranty assistance requests via phone and email, perform remote technical diagnostics, and validate repair orders with partner garages to ensure customer satisfaction.
Role type
Automotive after-sales support specialist
Builds
Warranty repair solutions for used vehicle customers
Domain
Automotive / After-sales service
Deliverable
client delivery
Required skills
Automotive mechanics, remote technical diagnostics, problem-solving, written communication, digital tools proficiency
Responsibilities
Answer warranty inquiries, manage support case lifecycle, conduct remote diagnostics, coordinate with partner garages, maintain brand image
