Manager Proxi - Saint-Lô - H/F
Core
Manage a team of advisory technicians to ensure operational performance and service quality for a geographic sector.
Role type
Team Manager (Customer Service/Advisory)
Builds
Customer service operations and advisory support
Domain
Telecommunications
Required skills
Team leadership, performance management, operational planning, conflict resolution, data analysis, digital tools proficiency
Preferred skills
Telecommunications knowledge, new technologies familiarity
Responsibilities
Recruit and develop team members, monitor performance indicators, organize schedules and resources, handle complex case escalations, report to hierarchy
Seniority
Manager, hands-on leadership
