Customer Engineer – Specjalista/tka ds. Diagnostyki
Core
Diagnosing device failure causes, performing repairs on devices and accessories, and managing warranty claims to ensure efficient service delivery.
Role type
Customer Engineer (Diagnostic & Repair Specialist)
Builds
Repaired devices and accessories; processed warranty claims and returns.
Domain
Home automation / Building automation
Deliverable
physical/clinical work
Required skills
Electronics knowledge, Analytical skills, Manual dexterity, English (communicative), Microsoft Office, SAP (preferred), SEP certification (preferred)
Preferred skills
Experience in construction or technical industry, Experience with SAP
Responsibilities
Diagnose device failures and perform repairs, Administer warranty claims and expert reports, Support logistics and warehouse processes, Analyze quality incidents to improve product quality, Prepare out-of-warranty repair quotes, Develop tools for product testing and administration, Contact international sales units regarding claims and returns.