Failure Analysis
Core
Investigate failures in customer-returned server and workstation computers to identify root causes and communicate findings.
Role type
Failure Analysis Engineer (Hardware/Server)
Builds
Root cause analysis reports and diagnostic data for client server/workstation failures
Domain
Hardware engineering / Server workstations
Required skills
Failure analysis procedures, electronic test equipment (oscilloscopes, multimeters), schematic reading, component troubleshooting (capacitors, resistors, ICs), root cause analysis, report writing, database management
Preferred skills
Mandarin Chinese, advanced Excel, firmware updates, OS/BIOS/driver management
Technologies
Excel, Firmware, Hardware
Responsibilities
Initiate product failure investigations and research root causes; Visually inspect computer systems and components (power supplies, CPUs, motherboards); Troubleshoot and repair complex system failures; Prepare formal failure analysis reports and present findings to clients; Liaise between company and client; Work inside customer labs
