Service Designer (H/F)
Core
Design, optimize, and orchestrate customer journeys across all digital touchpoints (web, mobile, selfcare, email, chatbot, logistics) to ensure a simple, intuitive, and reliable experience.
Role type
Service Designer
Builds
Digital customer journeys and service blueprints
Domain
Home automation / Smart home
Required skills
Customer journey mapping, Design thinking, UX design, Agile methods, Data analysis, Cross-functional collaboration, English (fluent)
Responsibilities
Map existing customer journeys (as-is), identify friction points, design target omni-channel journeys (to-be), formalize user flows and service blueprints, facilitate workshops with project teams, integrate customer voice into concepts, collaborate with designers, researchers, shop managers, product owners, data analysts, and IT.
Seniority
Mid-Senior (5+ years experience)
