Team Leader Front Office
Core
Coach a team of 2-3 staff to ensure guests feel at home from arrival to departure, handling complaints and driving service improvements.
Role type
Front Office Team Leader
Builds
Guest experience and team performance
Domain
Hospitality / Hotel Front Office
Deliverable
product features
Required skills
Coaching, team management, complaint resolution, process improvement, operational execution, loyalty program management
Preferred skills
Service orientation, problem-solving, humor, adaptability to early/late shifts
Technologies
Accor Live Limitless (ALL) loyalty program
Responsibilities
Coach team members for growth, manage shift operations, handle guest complaints, ensure administrative tasks are completed, promote loyalty program membership
Seniority
Mid-level, hands-on IC