Customer Service Supporter (m/f), 20 hours per week, Sarajevo
Hybrid
Core
Front-line customer service representative handling inquiries and issues across phone, email, chat, and social media channels.
Role type
Customer Service Supporter
Builds
Customer satisfaction and sales on incoming requests
Domain
Retail
Deliverable
customer features
Required skills
Active listening, empathy, problem-solving, time management, basic computer literacy, written communication
Preferred skills
English language skills, teamwork, adaptability
Responsibilities
Handle customer enquiries through different channels, identify and solve customer issues, create sales on incoming requests, work in a fast-paced goal-oriented team
Seniority
Entry-level