Agent de réservations (H/F/X)
Core
Handle incoming calls, present hotel and spa services, and convert inquiries into bookings for a leisure and wellness clientele.
Role type
Front-line reservation agent
Builds
Hotel room bookings, spa treatment reservations, and wellness package sales
Domain
Hospitality / Wellness tourism
Required skills
Telephone communication, sales presentation, booking system operation, data entry accuracy, teamwork, commercial mindset, organizational skills
Preferred skills
English (fluent), written French proficiency
Technologies
Opera, Résa Web, Aquao, extranets
Responsibilities
Manage site telephone calls, present and propose hotel and spa services to clients, convert inquiries into reservations, process bookings via phone or internet, optimize room and spa sales according to brand policy, enter reservations accurately
Seniority
Entry-level to Junior