CHEF DE RECEPTION
Core
Manage the front desk operations and ensure high-level guest experience for a Novotel hotel, leading a team of 10 and overseeing check-in/out, billing, and administrative procedures.
Role type
Front Office Manager
Builds
Guest arrival/departure processes, billing operations, and team performance
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Team leadership, Guest relations, Conflict resolution, Administrative supervision, Performance monitoring, Operational coordination
Preferred skills
English fluency, OPERA CLOUD, TARS, Hotel Distribution, Excel
Responsibilities
Lead and develop a team of 10 front desk staff, manage daily front desk operations in a high-volume environment, handle guest complaints and sensitive situations, supervise check-in, check-out, billing, and cash collection, monitor quality indicators (RPS, booking notes, TrustYou scores), coordinate with housekeeping and external room service providers.
Seniority
Mid-level, hands-on manager