Assistant(e) Front Office Manager (H/F/X)
Core
Manage and motivate the reception team to ensure quality guest service, drive hotel revenue, and represent the brand in the absence of the Front Office Manager.
Role type
Assistant Front Office Manager
Builds
Guest experiences and hotel revenue
Domain
Hospitality / Hotel Management
Required skills
Team leadership, Revenue management, Guest relations, Conflict resolution, Staff scheduling, Training & development, Billing & cash management, Safety compliance, PMS Opera Cloud, Sales training
Preferred skills
Third foreign language, Accor environment knowledge
Technologies
PMS Opera Cloud, Office suite
Responsibilities
Manage and motivate the reception team, Drive hotel revenue through sales actions, Handle escalated guest complaints, Create and control staff schedules, Implement training plans, Ensure billing and cash collection procedures, Enforce safety and security rules.
Seniority
Mid-level management