Teamleider Customer Service | Teamleider ASM
Core
Leading the customer service team to ensure customers experience the best service daily, focusing on operational and tactical challenges to ensure smooth processes and continuous improvement.
Role type
Senior IC customer service team leader
Builds
Customer service operations and team performance
Domain
Food safety, feed, and water testing (Laboratory services)
Required skills
Team leadership, process management, project management, time management, strategic vision alignment, coaching, conflict resolution
Preferred skills
Adaptability, transparency in decision-making, motivation
Technologies
None stated
Responsibilities
Lead and coach the customer service team, manage daily operations and planning, resolve bottlenecks, drive process improvements, collaborate with the team leaders group on work distribution and team development.
Seniority
Senior, hands-on IC
