Customer Relations Co-Worker
Core
Handling customer inquiries, complaints, and returns at the service counter, providing tailored service and advice, and managing back-office phone and written requests.
Role type
Customer Service Representative
Builds
Customer service solutions and support for IKEA retail customers
Domain
Retail / Customer Service
Deliverable
client delivery
Required skills
Customer service, problem-solving, multiskilling, administrative tasks, computer skills, stress management, teamwork, flexibility, communication
Preferred skills
Experience with administrative work, multiskilling in other Customer Relations areas (Goods Issue, Checkout)
Responsibilities
Assist customers at the service counter with returns, complaints, and product solutions; Provide personalized service and advice; Learn and apply customer service processes and systems; Collaborate with colleagues across departments; Handle back-office phone and written customer inquiries; Perform additional Customer Relations tasks based on experience and development.