Customer Service Representative
Core
Handle customer purchases, returns, and exchanges while assisting with store operations, merchandise replenishment, and floor maintenance.
Role type
retail customer service representative
Builds
customer experience and store operations
Domain
retail fashion
Deliverable
product features
Required skills
customer service, suggestive selling, cash handling, merchandise replenishment, store layout management, product knowledge
Responsibilities
Process customer transactions, returns, and exchanges; assist customers with inquiries; replenish merchandise and maintain store layout; monitor floor stock and fitting rooms; follow standard operating procedures.