Guest Relation
Core
Manage VIP and long-stay guest relations, ensuring personalized service, check-in/out coordination, and cross-departmental communication to maintain high standards.
Role type
Guest Relations Manager (VIP & Long-stay focus)
Builds
Personalized guest experiences and seamless operational coordination for high-value clientele
Domain
Hospitality / Luxury Hotel Management
Deliverable
client delivery
Required skills
Guest profiling, VIP coordination, cross-departmental communication, complaint management, administrative reporting, loyalty program management, quality control, email management
Preferred skills
Hotel school diploma, Commerce/Marketing background, Opera PMS proficiency, additional languages
Technologies
Opera PMS, MS Office (Word, Excel)
Responsibilities
Define and manage client profiles (short/long stay, VIP), execute personalized check-in/out for VIPs, coordinate room readiness and logistics, maintain continuous contact with hotel departments, update client profiles and handle complaints, generate daily arrival/departure reports, manage guest email and departure letters, promote hotel sales points, ensure staff adherence to hotel standards.
Seniority
Mid-level (1-3 years experience)