GUEST RELATION AND DUTY MANAGER EXPERIMENTE FR/ANG H/F/X
Core
Guest Relations and Duty Manager ensuring high-end client satisfaction, VIP management, and operational oversight at a 5-star luxury hotel.
Role type
Guest Relations and Duty Manager
Builds
Guest experience, client satisfaction, VIP services, and hotel operational standards
Domain
Luxury Hospitality
Deliverable
client delivery
Required skills
Guest relations, VIP management, conflict resolution, commercial promotion, quality control, budget management, staff training, security compliance, report writing
Preferred skills
Multilingual communication, stress management, leadership, autonomy, diplomacy
Technologies
OPERA PMS
Responsibilities
Manage VIP arrivals and guest profiles, resolve client complaints, promote hotel services, conduct daily hotel inspections, lead monthly client experience meetings, manage loyalty program requests, and represent management during escalations
Seniority
Mid-level, hands-on operational role