Rider Senior Supervisor
Core
Managing on-site 3PL and FL courier operations, ensuring rider retention and compliance, and optimizing regional performance.
Role type
Senior IC operations supervisor (logistics/courier)
Builds
Courier workforce management and operational efficiency for a food delivery platform
Domain
Logistics + Food delivery
Required skills
Field operations management, rider recruitment and onboarding, shift scheduling, inventory control, performance metric tracking, Microsoft Excel, B-class driver's license
Preferred skills
Courier operation experience, SRC and Psychotechnical certificates, high communication and persuasion skills, problem-solving
Responsibilities
Coordinate with central teams for rider retention and compliance, conduct field rider audits, organize working hours based on regional needs, support rider recruitment, track onboarding processes, monitor equipment and inventory, track and act on regional performance metrics