Lobby Ambassador - Fairmont The Red Sea (Saudi National)
Core
Welcome guests, act as a key point of contact in the lobby, and provide personalized service to create memorable experiences at an ultra-luxury resort.
Role type
Lobby Ambassador (Hospitality)
Builds
Guest experiences, hotel services, and wellness offerings
Domain
Ultra-luxury hospitality and wellness
Deliverable
product features
Required skills
Guest relations, inquiry handling, VIP escorting, service recovery, transportation coordination, reservation assistance, promotion of hotel facilities
Preferred skills
Ultra-luxury wellness concepts, pre-opening operations, project coordination, wellness facility setup, culturally relevant experience
Technologies
N/A
Responsibilities
Welcome guests upon arrival and departure, assist with inquiries and directions, escort VIPs and special occasion guests, support service recovery, promote hotel facilities and events
Seniority
Entry-level to Junior