Collections Team Lead
Core
Lead debt recovery operations across Malaysia and Singapore, managing agents, coaches, and external agencies to improve recovery outcomes.
Role type
Senior IC collections team lead
Builds
Debt recovery operations and customer support workflows
Domain
FinTech lending and collections
Required skills
Collections operations management, QA framework development, external agency management, performance monitoring, process automation, regulatory compliance, dispute resolution, team leadership
Preferred skills
AI/technical automation familiarity
Responsibilities
Lead Senior Floor Coaches and Collections Agents, build QA frameworks and scorecards, manage External Collection Agencies (ECAs), oversee Customer Support Admin Contractors, analyze portfolio performance and delinquency, prepare monthly reports, ensure regulatory compliance
Seniority
Senior, hands-on IC