Customer Service Rep(03366) - 1544 Broadway
Core
First point of contact for customers, handling order taking and providing exceptional customer service via phone.
Role type
entry-level customer service representative (phone order taking)
Builds
customer orders and in-store support
Domain
food service / retail
Deliverable
product features
Required skills
communication, multitasking, teamwork, stress tolerance, phone etiquette, computer basics
Preferred skills
ability to learn in-store operations, interest in management path
Technologies
telephones, computers, calculators, TDD equipment
Responsibilities
answer store calls after the first ring, assist customers through the ordering process, perform in-store duties and delivery support, follow store policies
Seniority
entry-level, part-time or after-school