Service Call Center Agent - Poway Honda
Core
Respond to internet inquiries, generate service appointments, and manage customer data for a Honda dealership.
Role type
Service Business Development Center (BDC) Agent
Builds
Service appointments and customer inquiry management
Domain
Automotive retail
Required skills
CRM software proficiency, lead management tools, MS Office Suite, verbal and written communication, organizational skills, time management
Preferred skills
Knowledge of automotive inventory, financing, and incentive programs
Responsibilities
Respond to internet inquiries with accuracy and professionalism, enter customer inquiry data into CRM, generate services appointments, conduct phone surveys, compile reports and documentation
Seniority
Entry-level, individual contributor
