Freelance Onsite Support Technician (m/w/d)
Core
Provide first and second-line IT support to end users, managing hardware, software, and connectivity issues in a modern digital workplace.
Role type
Onsite IT Support Technician
Builds
Seamless and high-quality workplace experience for end users
Domain
IT Services / Enterprise Workplace
Required skills
Windows environment, Microsoft 365, MS Teams, mobile services, mail services, collaboration tools, inventory management, incident processing (ITIL), Apple environment (iPhone)
Preferred skills
Monitoring and reporting of production environment, improvement of procedures and documentation
Technologies
Windows, Office 2016, Office 365, MS Teams, iPhone
Responsibilities
Diagnose and resolve hardware, software, mobility, and connectivity issues; Manage installation, configuration, relocation, and lifecycle of IT equipment; Coordinate hardware deployments, replacements, upgrades, and asset management; Monitor and track incidents and service requests; Contribute to workplace infrastructure projects and technology refresh programs; Maintain accurate inventory records.
Seniority
Mid-level, hands-on IC
