Hotel General Manager
Core
Oversee day-to-day operations of all hotel departments (Front Office, Housekeeping, F&B, Maintenance, Events) to ensure excellent service standards and guest satisfaction.
Role type
Senior IC hotel general manager
Builds
Full-service hotel operations including accommodation, food and beverage, and events
Domain
Hospitality / Leisure
Required skills
Operational management, leadership and team management, financial management, guest experience management, compliance and health & safety, business development
Preferred skills
Hospitality Management qualification, multi-department hotel operations experience, hotel property management systems (PMS) knowledge, Food Safety and Health & Safety qualifications
Technologies
Hotel property management systems (PMS)
Responsibilities
Oversee day-to-day operations of all hotel departments, Manage hotel budgets, forecasts, and financial performance, Handle escalated guest complaints and resolve issues, Lead, motivate, and develop departmental managers and team members, Ensure compliance with health and safety legislation, Support sales activities and local marketing initiatives
Seniority
Senior, hands-on IC