Service Design & Business Transformation Consultant
Core
Consultant supporting business and digital transformation initiatives with a strong focus on service design and experience consulting for public and private sector clients.
Role type
Senior IC service design and business transformation consultant
Builds
Strategic recommendations, practical solutions, and plans for client digital transformation and AI adoption
Domain
Management consulting, public sector, digital transformation, AI adoption
Required skills
Service design, human-centered design, digital transformation, AI adoption, stakeholder interviews, workshop facilitation, journey mapping, data analysis, storytelling, proposal development
Preferred skills
Public sector consulting experience, Government of Canada Reliability Security Clearance, Bilingual (English/French)
Technologies
AI tools
Responsibilities
Lead or support discovery activities including stakeholder interviews, workshops, user research, and journey mapping; Apply service design and human-centered design methodologies to solve complex business challenges; Analyze qualitative and quantitative insights and develop actionable recommendations; Facilitate workshops with clients and stakeholders; Prepare high-quality client presentations and executive deliverables; Support business development activities by contributing to proposals and offers.
Seniority
Mid-Senior level (3-7 years experience)