Première/Premier de réception Multisite (F/H/X)
Core
Lead receptionist supporting the front desk team at Adagio Montrouge and Malakoff, ensuring service quality, handling client complaints, and managing group reservations.
Role type
Senior reception team lead
Builds
Front desk operations and guest experience at aparthotels
Domain
Hospitality / Aparthotels
Deliverable
product features
Required skills
Client service excellence, conflict resolution, group reservation management, cash handling and billing, safety compliance, cross-department communication, English fluency, additional foreign languages
Preferred skills
Agile multitasking, emotional intelligence, customer satisfaction detection
Technologies
Reservation systems, billing software
Responsibilities
Support the reception team daily, ensure service quality and client satisfaction, handle client complaints, contribute to customer loyalty and service promotion, ensure adherence to procedures and safety standards, facilitate communication between team, management, and other services, manage cash registers, billing, and reservation follow-up, manage group reservation requests