Application Support Analyst
Core
Provide technical and functional support for business-critical applications, managing incidents, service requests, and production releases to ensure stability and performance.
Role type
Application Support Analyst
Builds
Production services and application workflows
Domain
Enterprise IT Operations
Required skills
Incident management, Root cause analysis, Change management, Release management, Linux administration, Oracle Database, Ansible, Dynatrace, ServiceNow, ITIL framework
Preferred skills
Automation, Monitoring solutions, Operational procedures development, Knowledge base management
Technologies
Linux, Oracle, Ansible, Dynatrace, ServiceNow
Responsibilities
Investigate and resolve incidents, Coordinate with development and infrastructure teams, Monitor application health, Manage production releases, Implement preventive measures, Develop operational documentation
Seniority
Mid-level, hands-on IC