Business Service Agent - Antwerpen
Core
Support Account Managers in administrative and operational follow-up of B2B customer portfolios, handling inquiries, payment collections, and after-sales resolution.
Role type
Business Service Agent (B2B Customer Support)
Builds
Administrative processes, payment collections, after-sales support for B2B automotive clients
Domain
Automotive / B2B Sales Support
Deliverable
dashboards & analysis
Required skills
B2B customer service, payment collection, ticketing systems, cross-functional communication, process improvement, multi-tasking
Preferred skills
French language proficiency
Technologies
Ticketing systems, internal CRM tools
Responsibilities
Handle customer inquiries via phone, email, and ticketing system; Follow up on payment-related files and outstanding balances; Act as liaison between B2B customers and internal departments; Support full after-sales handling from administration to problem resolution; Collaborate with colleagues across different teams and countries.
Seniority
Mid-level (2+ years experience)