Global Process Owner - Opportunity to Cash
Core
Define and drive the long-term vision, strategy, and continuous improvement of the end-to-end Order to Cash process, ensuring operational excellence and cost efficiency across global geographies.
Role type
Senior IC Global Process Owner (Order to Cash)
Builds
Global O2C policies, transformation roadmaps, and standardized processes for digital enablement and automation.
Domain
Global Business Services (GBS) / Order to Cash / Finance Operations
Required skills
Strategic planning, process standardization, change management, stakeholder influence, financial acumen, P&L management, KPI definition, governance, cross-functional leadership, SAP, C4C CRM, credit management, RPA, AI, Machine Learning, business analytics, SOX compliance, internal controls.
Preferred skills
Experience with Managed Service Providers (MSPs), banking platform connectivity, cash application automation, innovative technologies (RPA, AI, ML), global process implementation.
Technologies
SAP, C4C CRM, RPA, AI, Machine Learning, business query & analytics tools, telephony platforms, banking platforms.
Responsibilities
Define and drive the long-term vision for the Order to Cash process; Develop and maintain a global transformation roadmap focused on digital enablement; Lead global initiatives to eliminate inefficiencies and optimize the process; Oversee third-party managed service providers for O2C execution; Lead and develop a global team of process experts and change agents.
Seniority
Senior, hands-on IC
