Financial Support - Customer Service
Core
Provide customer support for end-users and premium dealership networks regarding automotive financing via phone, chat, email, and in-person channels.
Role type
Customer service representative (automotive finance)
Builds
Customer support interactions and ticket resolution for automotive financing inquiries
Domain
Automotive finance and customer service
Deliverable
client delivery
Required skills
Automotive financing knowledge, multi-channel communication, ticket routing, office software proficiency
Preferred skills
Contact center experience, user perspective IT knowledge
Responsibilities
Handle customer inquiries across multiple communication channels, resolve issues on first contact or route to appropriate areas, provide occasional support to other departments