Team Manager - Healthcare
Core
Lead a team of Customer Service Associates supporting a healthcare account, driving team performance and ensuring service excellence.
Role type
Team Manager (Customer Service)
Builds
Customer service operations for healthcare accounts
Domain
Healthcare / Customer Service
Deliverable
dashboards & analysis
Required skills
Team leadership, coaching, performance management, data analysis, scheduling, conflict resolution, Microsoft Office proficiency
Preferred skills
Healthcare/insurance customer service experience, knowledge of healthcare processes, track record in improving team performance
Responsibilities
Lead and coach customer service team, monitor performance metrics, conduct performance reviews, manage schedules and attendance, handle escalated customer issues, analyze performance data, collaborate with operations teams
Seniority
Mid-level, hands-on manager