Assistant Manager (Duty Manager - Front Office)
Core
Acting as the main point of contact to ensure the hotel runs smoothly and leading the Front Office team to maintain service standards.
Role type
Front Office Assistant Manager (Duty Manager)
Builds
Guest experiences and hotel operations
Domain
Hospitality / Luxury Hotel
Deliverable
product features
Required skills
Front Office supervisory experience, GM Certificate, leadership, revenue management, guest loyalty program management, team motivation, problem-solving
Preferred skills
Immaculate personal presentation, high-level written and verbal communication, ability to work rotating rosters including weekends and holidays
Technologies
AccorHotel loyalty program, Mövenpick Service Standards
Responsibilities
Lead the Front Office team, drive up-sells for revenue management, maintain guest loyalty program standards, act as main point of contact during shifts, motivate team members to surprise guests