Customer Service Rep (05012) - Ocoee, Fl
Core
Provide exceptional customer service by handling inquiries, complaints, and order processing via phone, email, and chat.
Role type
Customer Service Representative
Builds
Customer satisfaction and loyalty through personalized solutions and issue resolution
Domain
Food service / Retail
Deliverable
client delivery
Required skills
Verbal and written communication, problem-solving, multi-tasking, customer service software proficiency, empathy
Preferred skills
Previous customer service experience, ability to work flexible hours including weekends and holidays
Responsibilities
Respond to customer inquiries via phone, email, and chat; Handle customer complaints and concerns; Process orders, refunds, and exchanges; Document customer interactions and update account information; Identify and escalate priority issues; Participate in ongoing training
Seniority
Entry-level to Individual Contributor