Customer Service Representative
Core
Assist customers via email, chat, and phone to resolve inquiries and support requests while maintaining a positive experience.
Role type
Customer Service Representative
Builds
Customer support interactions and resolved issues
Domain
Customer Service
Deliverable
client delivery
Required skills
problem-solving, empathy, independent work, attention to detail, basic computer proficiency
Preferred skills
remote work experience, CRM platform familiarity, email and chat support experience
Responsibilities
Respond to customer inquiries via email, chat, and phone; Assist customers with account-related questions and support requests; Provide accurate information about products and services; Document customer interactions in company systems; Escalate complex issues to the appropriate teams; Follow customer service procedures and company guidelines; Help resolve customer concerns efficiently and effectively
Seniority
Entry-level, individual contributor