Membership Relations Manager
Core
Deliver high-touch, anticipatory service to members of a luxury private club, managing onboarding, engagement, and special requests to ensure a seamless, personalized experience.
Role type
Senior member relations manager (hospitality)
Builds
Member engagement, personalized experiences, and event support for a luxury private club
Domain
Luxury hospitality / Private membership clubs
Deliverable
client delivery
Required skills
Member relationship management, CRM data entry, event coordination, cross-departmental liaison, conflict resolution, discretion, multitasking, physical stamina
Preferred skills
Luxury hospitality experience, high-net-worth client service, additional languages, Miami local knowledge
Technologies
CRM systems, email platforms
Responsibilities
Conduct personalized orientations and tours for new members; coordinate special requests with internal departments; manage member event logistics and feedback; maintain member preference records in CRM; monitor member areas for etiquette compliance; facilitate reciprocal club visits.
Seniority
Mid-level, hands-on IC
