Customer Care Expert
Core
Trusted guide for Wix users, resolving issues and helping them achieve goals across phone, chat, and email using product knowledge and AI tools.
Role type
Senior IC customer care expert
Builds
User support and onboarding for Wix products
Domain
SaaS / Internet
Deliverable
client delivery
Required skills
problem-solving, de-escalation, empathy, critical thinking, multitasking, product knowledge retention, data analysis
Preferred skills
experience in tech/SaaS/internet companies, passion for AI
Technologies
AI-powered support tools, Wix product suite
Responsibilities
Manage high volume of contacts across multiple channels; de-escalate complex or sensitive situations; document user interactions in real time; collaborate with product teams to surface user feedback; analyze user behavior to determine effect on satisfaction; stay current on product features and services.
Seniority
Mid-level, hands-on IC