Air Import, Operations Agent
Core
Manage accurate and timely billing for air import shipments, validate charges, and resolve billing disputes to ensure compliance with customer agreements and company policies.
Role type
Operations Agent (Billing & Freight Flow)
Builds
Invoices, billing reports, and freight dispatch documentation for international air import shipments.
Domain
Logistics / Air Freight / Billing
Required skills
Air freight pricing knowledge, tariff and Incoterms expertise, billing system proficiency, MS Excel, data entry accuracy, regulatory compliance, customer communication, dispute resolution, aging report analysis
Preferred skills
Associate or undergraduate degree, knowledge of air import workflows, strong organizational skills, ability to prioritize under deadlines, familiarity with PowerPoint
Technologies
MS Excel, Air Import Workflows, billing systems, operating systems for invoice generation
Responsibilities
Prepare and issue invoices for air import shipments based on agreed rates; validate charges against carrier invoices and customer contracts; coordinate with operations to confirm shipment details and resolve discrepancies; complete daily billing reports (INB, F2F, FDS, Settlement Report); ensure timely delivery/dispatch of freight to customers; communicate with customers regarding billing inquiries and adjustments; monitor aging reports and assist in resolving billing-related disputes; ensure documents are sent to customers or brokers for customs purposes.
Seniority
Entry-level to Mid-level, hands-on IC