Senior Operations Excellence Specialist
Core
Lead the documentation, development, and continuous improvement of operational processes and the Help Center experience for Vendor and Rider Service areas.
Role type
Senior Operations Excellence Specialist
Builds
Optimized operational workflows and Help Center documentation for food delivery vendors and riders
Domain
Food delivery / Logistics operations
Required skills
Process optimization, Gap analysis, Workflow design, Data-driven analysis, Stakeholder collaboration, Documentation management
Preferred skills
Economics background, CRM tools (Siebel, Salesforce), Diagramming tools (Miro, Lucidchart)
Technologies
Siebel, Salesforce, Miro, Lucidchart
Responsibilities
Lead documentation and development of Help Center experience, Identify and manage optimization requests, Analyze and enhance operational workflows, Collaborate with stakeholders to ensure compliance, Oversee process lifecycle from ideation to evaluation, Conduct data-driven analysis and suggest improvements
Seniority
Senior, hands-on IC
